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Terms and Conditions

Terms and Conditions

1. Definitions:

RTR Revington TR ltd.
Customer The person, firm, company, corporation or public authority or any entity purchasing the goods or service from RTR.
Goods The product(s) or service(s) the subject of a contract of sale to which these Terms and Conditions apply.
Conditions The Terms and Conditions of RTR hence contained relating to the supply of goods. Any conditions in a Customers Order which may conflict with the Conditions hereof or in any way negate or qualify these Conditions shall be excluded.
Order The order however placed by the Customer for the supply of goods, or the provision of services, or a combination of both.

2. Restoration and Workshop Services:

  1. The condition of vehicles when received by RTR should be as agreed and/or expected for the work to be carried out.
  2. When vehicles are road tested, delivered or collected, or driven in the course of the execution or completion of work, normal wear and tear will be the responsibility of the customer.
  3. When any painting is carried out the colour will be as close as practical to the colour required, particularly when matching to existing aged paintwork. No responsibility is held by RTR for any slight shade differences.
  4. Materials used in the execution of any work on vehicles will be at the discretion of RTR, provided that they are fit for purpose and within the spirit of the work being carried out.
  5. Whilst every effort will be made to keep vehicles under cover and secure, this is not guaranteed and RTR accepts no responsibility for deterioration, damage or theft, including contents of vehicle, whilst in the care of RTR, whether on RTR premise or elsewhere.
  6. Where vehicles and/or components are not collected when work is completed, or, start of work on vehicles and/or components is delayed, by the customer unreasonably, RTR reserves the right to charge for storage at commercial rate and after 6 months, if necessary, sell customer goods to recover storage costs.

3. Website parts listings, availability and displayed prices

  1. RTR endeavours to display accurate and up to date parts pricing information on our web site.
  2. The parts listed are a catalogue of part numbers of both original and modified parts. The part being on the list does not mean it is held in stock, available or of original manufacture.
  3. The web site usually indicates the current price if it is known or the price when the part was last sold. Some parts are very slow moving or not available and the last known price is displayed. For rare and slow moving parts the price can vary considerably from the price shown.
  4. If there is a change of the part price from that shown in your order you will be informed before the order is processed for payment.
  5. To ensure correct pricing and availability you can call or email RTR using the contact details on the web site.
  6. Ordering via the web; the following steps will need to be taken.
    1. "Register", or "log in" to the web site if you are already registered
    2. "Buy" the part(s) so they are in your cart. "Check out" when you have completed your purchase.
    3. The check out pages will ask you to confirm "delivery address", "card details", any "Order Comments" and ask you to "tick you have read the terms and conditions".
    4. For Shipping costs see 6c below. for "Europe Zones 1-5" have been calculated using "Priority Courier" for a parcel with a maximum length of 1metre and 30kgs. Cheaper options may be available when we pack and get actual shipping costs. This may lower the charge for parcels smaller than the maximum sizes.
    5. You will "receive an e-mail confirming your order" together with special instructions you made/requested.
    6. RTR will contact you if the parcel is over the maximum size and weight and does not meet the "priority Courier " and alternative, more expensive shipping options are needed.
    7. If there is a delay in shipping your order, you will be contacted by RTR.

4. Exchange Parts

  1. The use of original manufacturers part numbers is for reference only, and is not intended in any way to imply that the goods supplied are/will be of original manufacture.
  2. All Goods supplied to be fitted in accordance with manufacturers/re-conditioners instructions and correctly filled with appropriate fluids and maintained in accordance with manufacturers/re-conditioners instructions.
  3. Rebuilt mechanical units will be guaranteed for 12 months or 6,000 miles whichever is the sooner, provided that they are used for the purpose and in the environment originally designed for, and expressly excluding use in competition. Special conditions apply to Gearboxes and Overdrives. We specifically require signed agreement of these terms before supplying. See Gearbox and Overdrive T&C's here.
  4. Parts for return on an exchange basis must comply with the following.
    1. The part must be of original manufacture and be the original part number of the part requested to be exchanged by RTR Ltd ie like for like.
    2. The part must be in a condition where it can be refurbished. Excessive wear of location holes, cam lobs and incorrect parts for example but not exclusively, will negate the refund of the surcharge.
    3. Parts returned for credit but failing the refurbishment criteria will be offered to be returned to the customer

5. Specifications:

The Customer shall provide all details and relevant specifications for order, unless otherwise agreed.

6. Prices and Shipping:

  1. Estimates are based upon the information made available to RTR at the date of the estimate and in the event of any variations or instructions by the Customer RTR reserves the right to amend the estimated price.
  2. Our quotations and prices are based on costs prevailing at the time when they are given or agreed. We shall be entitled to adjust the price of the goods as at the time of delivery by such amount as may be necessary to cover any increase sustained by us after the date of quotation or order. Quotations may be withdrawn at any time before receipt of the customer's acceptance and shall be deemed to be withdrawn if acceptance is not received within 30 days from the date of quotation.
  3. Postage/Shipping/Packing costs for some destinations and parts orders cannot be confirmed until the complete order has been packed for shipping and the size and weights are known. Small parcel service is supplied by Royal Mail. Royal Mail will be used for other destinations as well where possible. As the charge has been calculated at the "Priority Courier " rate (for a parcel up to 1m and 30kgs) for Europe zones 1-5 if a cheaper service is used the lower option will be charged and invoiced. For parcels over 1m and 30kgs additional charges will apply and you will be contacted prior to invoicing and shipment.
    1. For the UK Shipping we offer "small parcel" and "Priority Courier" service. For parcels over size and weight for the service offered we will contact you if additional charges will apply to your order.
    2. For the Europe Zones 1-5 Shipping we only show "Priority Courier" to that zone as there are so many size and price options. If the cost to ship is lower than the price shown we will charge the lower price. For parcels over size and weight for the service offered we will contact you if additional charges will apply to your